3. Free App for end users & SLA
- Ted Kim
App Notice
This app is for free.
No License is needed
All rights reserved
These customer terms (“Terms”) apply to your use of the App for Atlassian Jira (“Jira”). By installing and using the App, you agree to be bound by these Terms.
License Grant: Subject to these Terms, the developer of the App grants you a non-exclusive, non-transferable, revocable license to use the App in connection with your use of Jira. This license is granted solely for your own internal business purposes.
Restrictions: You may not modify, distribute, or create derivative works of the App, or attempt to reverse engineer, decompile, or disassemble the App. You may not use the App to compete with the developer of the App.
Intellectual Property: The App and all intellectual property rights therein are owned by the developer of the App or its licencors. You may not remove or alter any copyright, trademark, or other proprietary notice in or on the App.
Disclaimer of Warranties: The App is provided “as is” without warranty of any kind, and the developer of the App disclaims all warranties, express or implied, including without limitation any implied warranties of merchant-ability, fitness for a particular purpose, or non-infringement.
Limitation of Liability: The developer of the App shall not be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with the use or inability to use the App, even if advised of the possibility of such damages.
Termination: These Terms will terminate automatically if you breach any provision of these Terms. Upon termination, you must immediately cease all use of the App.
Service Level Agreement
Support channels available
By email to mailto : stlim@kndsolution.co.kr
Ask for community help at community.atlassian.com
Please browse our product description and documentation to find answers on your questions
We recommend posting support requests to our JIRA Service Desk. In addition to keeping the history of support requests for future analysis, our Service Desk also offers you to specify urgency level for your request, allowing us to prioritize and address critical issues first.
Schedule
Business hours: 9am — 6pm GMT+9, Monday through Friday.
Contact “mailto”
Payment, Upgrading and Downgrading Terms
This is free app.
An upgrade to new version is depending on your judgement.
This app is not billed for use.
Downgrading your app may cause the loss of Content, features, or capacity of your Account. KND Solution does not accept any liability for such loss.
Support for our products includes
Answering questions about product functionality.
Answering new feature idea or suggestions.
Investigating support cases related to our products.
Investigating complex cases that involves our product and Atlassian product, based on Atlassian’s support JIRA.
Suggesting workarounds and configuration changes where applicable.
When a defect is identified, scheduling patches based on the latest version of the product. (
Collecting feedback and recording feature requests. (Please note that we don’t guarantee that a feature request will ever be implemented.)
Support for our products does not include
Phone support, screen sharing, webinars.
Training.
Help with programming.
Support for issues that are not related to our products.
Investigating support cases for versions that have reached end of life.